REFUND POLICY

To return a product, you have 30 days, please contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products. Carefully pack and seal the item(s) in their original shipping package and post them back to us. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the method they were purchased from
Please note that we do not refund original postage fees with the return.

Alternatively, you can request a replacement instead of a refund which will be sent out to you  at no cost.

How to ask about a return

Use our contact form to tell us that you would like to arrange a return. Include your order number and the email address used to place the order, along with the product and a brief description of your request. We will advise you of the best return address as described above.

Preparing your parcel

Refer to the conditions above when deciding whether to return an item. Pack the product securely for transit and keep the details of the parcel you send, so you can provide them if there is a question about its return.

Refund or replacement

The policy above explains when the original purchase price is refunded, how postage is treated and the option to request a replacement. If an item arrived damaged, incorrect or there is another problem with your order, contact us and describe what happened so we can help.

For delivery questions, see our shipping information. You can also browse the frequently asked questions for other ordering information.